Savina Heer Georgette Dress

Standard Dispatch Period

1. Dispatch Timeframe: Our standard dispatch period is 8-10 business days. This period excludes Saturdays, Sundays, and public holidays. Orders placed during weekends or public holidays will be processed on the next business day.
2. Dispatch Notification: We will notify you via email one day before the expected dispatch date. Once your order is dispatched, you will receive a tracking number3.
3. Seasonal Delays and Unforeseen Events: Due to high volume during seasonal times, festivals, or unforeseen events like political unrest, public curfews, or containment zones, there may be an additional delay of 7-10 days. If this happens, our team will notify you by email or phone to update you on the status of your order.
4. Early Dispatch Requests: To maintain fairness, we cannot prioritize orders based on individual requests. Please avoid requesting early dispatch after placing your order, as this could disrupt our processing schedule.

For more details please check our shipping policy page 

As a make-to-order brand, we craft each outfit based on the details you provide, including size, height, and other customizations. Due to the personalized nature of our products, we have specific policies regarding returns and exchanges.

No Returns or Exchanges for Fitting Issues

• Because our outfits are made to your exact specifications, we cannot accept returns or exchanges due to fitting issues.
• We strongly recommend that you carefully review our size chart and provide accurate measurements when placing your order.
• If you need assistance with sizing, please contact our customer service team or dm us on Instagram before placing your order.

We accept exchanges, returns, or refunds only in cases where the product is damaged upon receipt.

• Please check our return and exchange policy page for more details.